Custom course: Streamlining and Digitising the Technical Office Management Process

SIGE S.p.A., a manufacturing company specialised in furniture accessories, was facing increasing difficulties in planning and managing the activities of its technical office. Specifically, the “emergency-driven” handling of requests, the lack of visibility on incoming workloads, the absence of tools to monitor bottlenecks, and a fragmented use of communication channels were hindering both productivity and the quality of the product development process.

The primary need was therefore to define a new method to channel, track and efficiently manage incoming requests, improve transparency across the workflow, and empower team members through shared digital tools.

To support SIGE S.p.A. in the optimisation of its technical office processes, EDIH4Marche designed a custom training course tailored to the specific needs of the R&D team. The course aimed to introduce a structured method for managing project requests, reducing inefficiencies, and increasing internal alignment using digital tools.

The training was developed through a preliminary assessment phase, during which workflows, roles and pain points were analysed through interviews and direct observation. Based on this, the course content was customised around four core pillars:

1. Workflow mapping and prioritisation – to help participants visualise their processes and identify improvement areas;

2. Digital project management – using the tool Jarvis to manage requests, tasks, and communication in a centralised and traceable way;

3. Role definition and governance – providing clarity on responsibilities, approval flows, and documentation practices;

4. Operational routines and continuous improvement – introducing structured meeting formats and feedback loops.

The course was delivered in a modular format combining in-person workshops, remote coaching and hands-on sessions within the actual working environment. Each session was designed to be directly applicable, allowing participants to implement what they learned in real-time.

The final result was not only a shared understanding of new processes, but also an empowered team, able to manage its workload with more control, transparency and reduced stress. The training laid the foundation for an internal transformation, blending skill development with digital adoption.

As a consequence of the service provided by EDIH4Marche the customer perceived a set of benefits:

1. Clearer workflows and reduced fragmentation
   The mapping and formalisation of project-related processes enabled the team to gain a shared understanding of how activities flow, who is responsible for what and how to prioritise requests. This helped reduce duplicated efforts, misunderstandings, and operational blind spots.

2. Greater awareness and improved planning capacity
   Thanks to the course, the team developed the awareness and skills needed to adopt effective tools for tracking project progress and clearly visualising active workloads. The introduction of structured update and alignment routines strengthened the team’s ability to plan realistically, reducing overloads, unexpected interruptions and operational inefficiencies.

3. Stronger alignment and more effective communication
   The training helped introduce shared governance rules that improved internal communication. Standardised practices—such as status updates, progress tracking, and formal approval steps—reduced reliance on informal channels like email or verbal exchanges.

4. Empowered team and increased ownership
   Participants were actively involved in redesigning their own workflows. This practical and collaborative approach helped strengthen their sense of responsibility and gave them the confidence to manage daily operations more proactively and independently.

5. Foundations for digital and organisational maturity
   The initiative laid the foundation for a long-term transformation, combining skill development with digital tool adoption. SIGE is now better equipped to pursue further evolution in areas such as data tracking, automation and continuous improvement.